This document regulates the terms and conditions of use of the service (the 'Terms and Conditions') located at https://letmepark.app/, the LETMEPARK mobile application (the 'App'), services integrated into connected vehicles ('Connected Car'), and any other related LETMEPARK services, and all related pages, applications, blogs and forums (collectively, the 'Website') owned by LETMEPARK, S.L., with Tax ID B87950556, with registered address for notifications at Calle San Narciso 4, 2ºB, Postal Code 28022 Madrid, and contact email address parker@letmepark.app ('LMP'). LMP has prepared these Terms and Conditions so that the user of the Website, the App and/or the Connected Car (the 'Client') understands and becomes familiar with the basic terms and conditions governing their relationship with LMP when using any of these channels.

These Terms and Conditions are binding on Clients by the mere act of accessing and/or using the Website, the App or the Connected Car service and apply from the very first moment. Such access and/or use through any of these channels shall be considered valid and lawful consent by which the Client accepts the Terms and Conditions governing their relationship with LMP. The Client must read them carefully. If they do not agree, the Client must stop using the Website, the App and/or the Connected Car service.

In addition to these Terms and Conditions, the Client's relationship with LMP shall also be governed by LMP's Privacy Policy and Cookie Policy, as well as any other contractual documents both parties may sign in relation to the service provided by LMP (hereinafter, the 'Service' or 'Services').

The language in which these Terms and Conditions are formalized and interpreted shall be, unless otherwise indicated, Spanish. Unless the context clearly indicates otherwise, words used in the singular include the plural, the plural includes the singular, and the neutral gender includes both masculine and feminine.

1. DEFINITIONS

For ease of understanding, the following terms shall have the meanings set out below:

I. 'Platform': the Website or mobile application through which the Client can access the Services specified in these Terms and Conditions.

II. 'Client Account': the private area or user zone accessible to the Client after registering as a Client.

III. 'Client' or 'Clients': any person who enters into a contract with LMP.

IV. 'Payment Method': 'the means accepted by LMP for payment of the Services — MasterCard and VISA.

V. 'Parking with automatic access and payment': ' a parking stay at facilities with automatic access via license plate reading and automatic payment, where no reservation is made. Availability of spaces cannot be guaranteed in this modality due to capacity reasons.

VI. 'Reservation': a confirmed and guaranteed parking stay at a car park on a specific date and for a specific period.

VII. 'Suggestion': when the system cannot find a car park matching the request, or when a Reservation or automatic parking is not possible, the Client will receive a suggestion either:

a) To to park at the nearest car park without a reservation, where the Client must pay the parking cost directly at the facility; or

b) to park on a public street if no parking space is found within a radius of five hundred (500) meters. Suggestions do not incur any cost or management fees from LMP to the Client.

VIII. 'Parker': LMP’s parking management system.

IX. 'Provider': a service provider for LMP such as parking facilities, regulated parking services (SER) or parking meters, whether as a direct provider, intermediary, or otherwise; as well as bodies responsible for managing vehicle parking in certain public areas.

X. 'User' or 'Users': any person who accesses and/or interacts with the LMP Website or mobile application.

XI. 'Parking Stay': a confirmed and guaranteed stay in a regulated parking zone.

2. SERVICES

2.1 LMP offers, through the Platform accessible from the Website, a service that allows the Client to instruct LMP to manage, on their behalf, Reservations, automatic access and payment parking, and/or Suggestions for parking spaces shown on the platform. Clients may acquire the Service through the Platform as defined in clause '5. PURCHASE PROCESS.'

2.2 The Client may acquire the Services through the Website, the App, authorized voice assistants, the connected car service, and/or any other channel enabled by LMP (collectively, the 'Channels').

2.3 Each time the Client wishes to use the Service, they must submit a request to LMP through the Channels. In the case of facilities with automatic access via license plate reading, the Client authorizes LMP to process payment for use without requiring the Client to make an express request through the Website, authorized voice assistants, and/or the LMP App.

2.4 LMP's on-street parking service operates automatically. When the Client parks on a public road, LMP's technology detects the parking event based on data from the Client's mobile phone or connected car.

2.5 Services may not be available at all times for the following reasons:

I. Registration has not been completed successfully.

II. LMP has reason to believe the Client has violated these Terms and Conditions or engaged in unacceptable behavior online or at a parking facility, and the account is suspended until resolved.

III. LMP discovers that activities carried out by the Client through the Platform may be illegal or otherwise illegitimate, and therefore blocks access to the Platform and Services, without prejudice to any legal actions LMP may take against the Client.

IV. Due to reasons outside LMP's control and attributable to the Provider, when the Provider is unable to properly deliver the Service.

2.6 The Service is conditional upon express acceptance of these Terms and Conditions, as well as the Privacy Policy and, where applicable, any specific conditions that may apply.

2.7 LMP's purpose is to act as a digital intermediary between the Client(s) and the Provider(s) to offer the Services covered by these Terms and Conditions.

3. ACCESS CONDITIONS

3.1 Access to and use of the Website and Services is only permitted for individuals over 18 years of age. By accepting these Terms and Conditions, the Client declares and warrants that they are over 18, and is solely responsible for the truthfulness of such declaration.

3.2 The Client expressly acknowledges that the Services are legal in their jurisdiction and that using them does not violate applicable regulations in their jurisdiction, or that of registered members of their team.

3.3 The Client acknowledges that they have the authority and/or sufficient legal representation to register and accept these Terms and Conditions.

3.4 The Client agrees to ensure that these Terms and Conditions are complied with by any Users who may use the Services on their behalf.

4. CLIENT ACCOUNT

4.1 To access all features of the Platform and Services, the Client must register a Client Account on the applicable Channels by completing at least the mandatory fields.

4.2 Each individual is permitted to register only one Client account. If LMP becomes aware of duplicate or multiple unauthorized accounts, it is entitled to delete such accounts, without prejudice to any actions LMP may take against such Clients under applicable law. This also applies to accounts created by bots or other automated means.

4.3 The Client declares that, at the time of registration or at any later point during use of the Website and Platform, they will only provide truthful and verifiable information.

4.4 The Client represents and warrants that they will use their legal name and will not use or exploit false identities or the identities of other persons or entities without the necessary authorization.

4.5 The Client also declares that they will not use usernames or passwords that they are not authorized to use, or that are vulgar or offensive.

4.6 The Client agrees to hold LMP harmless against any third-party claims arising from false representations made in connection with the use of the Website and Platform, including but not limited to the Client's identity and age.

4.7 It is the Client's responsibility to keep their Platform access credentials secret and to choose a secure password. The Client must exercise due diligence to prevent unauthorized access or use by third parties. The Client is also responsible for the choice, loss, theft, or unauthorized use of any identification codes or passwords and the consequences thereof. Accordingly, the Client is solely responsible for all activity recorded on their account, unless unauthorized access occurs as a result of a failure or negligence on LMP's part.

4.8 Access to the Client account is non-transferable. If the Client knows or suspects that a third party is accessing their Client account, they must notify LMP immediately. Similarly, the Client agrees not to share their Client account or the contents of the Platform with any third party.

4.9 LMP may deny the Client access to the Services and features offered through the Channels if the Client violates these Terms and Conditions, applicable regulations, and/or misuses them, without prejudice to any other actions and rights LMP may have against the Client.

4.10 To enjoy the full range of Services — i.e., making Reservations and using parking facilities with automatic access and payment via license plate reading — the Client must, once registered, enter a valid payment method (VISA or MASTERCARD) in their user area for all purchases made. LMP will not store card details and will use a secure e-commerce payment method (Virtual POS) from a reputable bank such as Banco Sabadell.

4.11 Upon registration with LMP, the Client authorizes LMP to register their license plate(s) with the list of Providers shown during the registration process and in the user area settings. The Client may modify, at any time, the Providers they authorize LMP to manage Services with, including adding new Providers or removing previously selected ones.

4.12 The Client may withdraw from LMP's Services at any time by deleting their user account, provided all outstanding amounts for services rendered have been paid. To do so, the Client must email parker@letmepark.app from the same address used to register, including their name, surname, and reason for withdrawal. Requests will be processed within a maximum of 48 hours.

5. PURCHASE PROCESS

Car Park Parking

When a Client makes a Reservation, accesses a car park with automatic access and payment, or receives a Suggestion through any of the Channels, the Platform, Service, and/or App will guide the Client through the relevant steps and payment process where applicable. By accepting these Terms and Conditions, the Client expressly consents to automatic access permission to car parks with automatic access and payment being activated by default. The Client may deactivate this feature at any time from their account settings. Clicking the 'Reserve' button during the acquisition process will direct the Client to a secure payment gateway and provide a receipt and confirmation. LMP's information is based on data provided by Providers. While LMP strives for accuracy, it cannot verify or guarantee that all information is accurate, complete, or correct. From the moment the Client makes a Reservation, LMP acts solely as an intermediary between the Client and the Provider, transmitting reservation data to the Provider on behalf of the Client. When the Client needs to present or validate a reservation code or interact with parking staff, they should refer to the parking service provider, not to LetMePark. Within the Platform, the Client can view all reservation details under 'My Parkings' and, for future reservations, may cancel in accordance with the applicable cancellation policy. If cancellation complies with the Reservation details, LMP is entitled to charge only the management fees incurred in obtaining the Reservation and/or requesting automatic parking access, even if the Client did not use the Reservation. The parking Reservation guarantees availability on the requested dates and times; depending on the Provider, a specific space may or may not be assigned, in which case the Client must use any available unassigned space as set out in the Reservation details.

On-street Parking

Through LMP's on-street parking service, LMP allows Clients to pay regulated parking fees in cities where LMP has agreements, obtain the corresponding ticket, start parking, cancel if necessary, and end the ticket. Responsibility for initiating and confirming parking rests exclusively with the Client. Once the Client confirms the zone and activates parking through the app, LMP will issue a parking ticket in accordance with local regulations. Parking charges will be applied at the start or end of the parking period, depending on local regulations, using the payment method linked to the Client's LMP account. Additional costs may apply depending on the selected rate and municipality, which will be displayed before activating the ticket. The Client will receive a detailed summary showing the parking time used and the amount charged. If payment cannot be completed due to insufficient card balance at the time of final charge, a payment link will be sent to the Client's registered email address. The Client will have 5 days to complete payment. If payment is not made within this period, LMP reserves the right to pursue the outstanding amount through appropriate legal means. The option to end a ticket or extend its duration is not available in all cities where LMP operates. Availability of these features depends on each municipality's regulations. If the option to end the ticket is permitted and the Client uses it, any unused time amount will be credited to the Client's wallet and may be used to purchase any other product or service in the app. If the Client ends a parking ticket but remains in the same zone, they will be responsible for any fines or penalties received. Similarly, if the Client does not correctly initiate parking or confirm the zone on the platform, LMP will not be responsible for any fines. LMP acts as an intermediary in the provision of these services, collecting municipal parking fees on behalf of city councils or concession companies. Depending on agreements with each city or concession company, LMP may apply an additional commission for services rendered.

Management Fees for Reservations and Automatic Parking

LMP will charge the Client a commission of the total price of the Reservation or automatic parking, as applicable, as management fees for each Reservation, automatic parking, or on-street regulated parking stay made. LMP's management fees cover operating costs to keep LMP available to users and to continuously improve the platform.

Rates

All Reservation or parking prices are shown inclusive of applicable taxes, unless LMP indicates otherwise at any point during the purchase process. The Service price will be the one shown in the Reservation or parking stay (set by the Provider) plus the management fees referenced in clause 5.3. Parking price calculations (with or without reservation) are subject to change depending on various factors, including stay dates, duration, entry time, and exit time. Parking rates (with or without reservation) are set by the Provider and may be charged per full day, per hour, and/or per fraction (minute). LMP will charge a management fee for each parking stay.

Billing and Refund System

Billing and effective collection of amounts for use of the Services will occur at the time of Reservation confirmation (prepayment) by LMP, through the Payment Method via the corresponding payment gateway. For facilities with automatic access via license plate or RFID tag reading, payment will be collected upon completion of the Service (post-payment). The Client may download their monthly invoice for Services from the user area under 'My Invoices.' These invoices are generated at the end of each month and include all Services contracted that month (with or without reservation), even if the parking use is for a subsequent month in the case of a Reservation. For payments made with Payment Methods issued outside Spain, the issuing bank must adhere to the Secure Electronic Commerce (SEC) Security Protocol where applicable; payments with cards not meeting this requirement will not be accepted. In the event of Reservation cancellation, any applicable refund will be credited to the user's wallet under 'My Payments' in the user area. Any amount placed in the wallet is non-refundable, except where, for reasons outside LMP's and the Client's control, the Provider rejects the Reservation — in which case the Client is entitled to a full refund of the amount paid. The Client may contact LMP through designated Customer Service channels explaining the reasons justifying the refund. Refund processing typically takes between five (5) and ten (10) days, depending on interbank agreements, the Provider, and the Client's country. LMP shall not be liable for refunds not received from the Provider. Under no circumstances shall the Client be entitled to a refund for unused time if they choose to end their stay before the end time indicated in their Reservation

6. CANCELLATION AND MODIFICATION POLICY

6.1 Upon receiving a Reservation, if the Client is not satisfied with the assigned parking, they may cancel or reject the reservation made through the Channels. All cancellations must be made through the corresponding user area.

6.2 Reservation cancellation is generally free of charge, provided it is made within the cancellation period indicated by the Provider (at least twenty-five (25) hours in advance), as shown in the reservation details in the user area and/or confirmation email. LMP is entitled to charge the management fees incurred in obtaining the Reservation even if the Client did not use it. LMP reserves the right to charge the Client any applicable penalties in accordance with each Provider's reservation and cancellation policies, as indicated in each reservation's details.

6.3 A Client wishing to modify their Reservation must cancel it and make a new one, provided this is done in compliance with the Cancellation Policy, these Terms and Conditions, and the Provider's conditions communicated to the Client.

6.4 If the selected car park has automatic entry and exit, the cancellation policy must always be consulted. If the selected car park has fixed entry and exit times and does not accept additional reservations without advance notice, the Client is solely responsible for any additional costs incurred by not respecting the time set out in their Reservation. LMP reserves the right to pass on to the Client any costs and/or penalties incurred for this reason.

7. TECHNICAL SPECIFICATIONS OF THE WEBSITE

7.1 The Website is designed and prepared to function on computer systems meeting certain technical specifications. The Client accepts that the Website has not been previously tested in their network environment and assumes full responsibility for any compatibility issues arising from changes made by the Client to that environment.

7.2 LMP reserves the right to make improvements, replacements, or modifications to any part of the Website.

8. INTELLECTUAL PROPERTY

8.1 General

The Client shall not hold, under these Terms and Conditions, any rights over products, systems, Services, trademarks and/or trade names, or any other elements whose intellectual property belongs to LMP and/or the Providers, beyond those expressly indicated in this clause.

8.2 Intellectual Property of the Website and Platform

I. LMP, directly or as assignee, holds all intellectual and industrial property rights over the Website and Platform, as well as the elements contained therein — including images, software, text, trademarks or logos, color combinations, and the structure and design of the Website and Platform.

II. The Client acknowledges LMP’s ownership or that of any third parties over all intellectual, industrial, and similar proprietary rights.

III. The Client understands and accepts that the Website and Platform contain information subject to exclusive rights, and agrees not to — unless LMP grants express written authorization — provide, facilitate, or otherwise make the Website, Platform, and/or related documentation accessible to any other person, company, society, or organization for any reason.

IV. The Client must refrain from removing, altering, circumventing, or tampering with any protection device or security system installed on the Website and/or Platform.

V. The Client shall also refrain from extracting and reusing data and information contained on the Website and Platform, in whole or in part, including by means of screen-scraping or similar techniques.

9. CLIENT OBLIGATIONS

9.1 The following are essential obligations of the Client:

I. Use the Website and Platform in accordance with their intended purpose; use for other purposes is prohibited, especially any use involving violation of law, morality, or public order, violation of third-party rights, or causing any harm including but not limited to the privacy or reputation of others.

II. Not to modify or alter the Website or Platform, their codes, accessories, or elements, in whole or in part, without LMP's express permission.

III. Not to remove or delete any notices relating to intellectual, industrial, or other property rights included on the Website or Platform.

IV. To maintain their systems in line with the technological evolution of computer systems as required for the Website and Platform to function, including updated operating systems, hardware requirements, related software applications, internet bandwidth, etc.

V. Not to reverse engineer, decompile, or disassemble all or part of the Website or Platform.

VI. Not to modify or attempt to modify the Website and Platform, or take actions or use means intended to alter their appearance or functions.

VII. Not to access, use, and/or manipulate data belonging to LMP, third parties, or other Clients.

VIII. Not to delete, modify, or otherwise alter references reserving rights in favor of LMP, including the name, logo, or trademark identifying LMP on any documentation or content provided in any format in connection with these Terms and Conditions.

IX. Not to access or attempt to access restricted resources on the Website or Platform.

X. To notify LMP of any possible infringement of LMP's rights as soon as they become aware of it; LMP shall be the sole beneficiary of any compensation awarded in any resulting proceedings.

XI. Not to access the Website or Platform in order to create competing software, products, or services, or to create a product using ideas, features, functions, or graphics similar to those of the Website, Platform, and Services.

XII. Not to reproduce, transform, modify, translate, rent, lease, lend, sublicense, adapt, create derivative works, or produce versions of the Website or Platform, in whole or in part, including any accompanying documentation or content, without prior express authorization from LMP.

XIII. TNot to use any material protected by third-party intellectual or industrial property rights without their express authorization.

9.2 In the event of a breach by the Client of any of their obligations or other terms in these Terms and Conditions, LMP may block the Client's access to the Website and/or Platform on a precautionary basis, without the need for legal or judicial proceedings.

10. UNAUTHORIZED USES

10.1 Clients represent and warrant that they will comply with these Terms and Conditions at all times when accessing and/or navigating the Website and Platform. In particular, and without limitation, the following are prohibited:

I. Using the Website or Platform in any way that may cause damage, interruption, inefficiency, or defects in its operation or in third-party devices.

II. Using the Website or Platform to transmit, install, or publish viruses, malicious code, or other harmful programs or files.

III. Intentionally introducing false information into the Website or Platform that may alter statistics, graphs, or other generated elements.

IV. Using the Website or Platform illegally, in bad faith, or contrary to morality and public order.

V. Using the Website or Platform while impersonating third parties or representing entities or groups without sufficient authorization.

VI. Accessing without authorization any section of the Website or Platform, other connected systems or networks, or any LMP server, through hacking, spoofing, password extraction, or any other illegitimate means.

VII. Breaking or attempting to break security or authentication measures on the Website, Platform, or connected networks, or security measures inherent to the Website's or Platform's content.

VIII. Taking any action that causes disproportionate or unnecessary saturation of the Website, Platform, LMP's systems or networks, or connected systems and networks.

IX. Preventing normal operation of the Website, Platform, Service, or any of their features through any means or practice that violates these Terms and Conditions.

X. Including content or material of any nature that is not owned by the Client without the appropriate authorization and/or license.

XI. Replicating the Website or Platform.

XII. Applying reverse engineering to the Website, Platform, and/or any other LMP software, content, or features.

XIII. Assisting or facilitating a third party in any of the above prohibited activities.

10.2 Any breach of the above by the Client may lead LMP to take appropriate legally permitted measures, potentially including blocking the Client's access, without entitling the Client to any compensation.

10.3 If LMP has reason to believe a Client has engaged in any unlawful activities or prohibited uses, LMP may, among other measures::

a) Suspend, block, limit, close, or cancel the Client's right to use the Website, Platform, and/or Service.

b) Block the Client’s account.

c) Request information or ask the Client to correct inaccurate information provided.

d) ndefinitely deny access to the Website, Platform, and/or Service.

e) Take appropriate legal measures.

11. DURATION AND TERMINATION

11.1 These Terms and Conditions shall remain in force for as long as the Website remains operational and accessible to the Client.

11.2 LMP reserves the right to deny the Client access to the Website, Platform, and/or Services without prior notice, for reasons including but not limited to:

a) The Client breaches these Terms and Conditions.

b) LMP believes or becomes aware in good faith that the Client is making or intends to make unlawful and/or illegitimate use of the Website or Platform.

c) LMP enters insolvency proceedings and/or bankruptcy, making it impossible to provide the Service, maintain the Website or Platform, or any similar situation.

11.3LMP denying the Client access under clause 11.2 shall not give rise to any liability on LMP's part, nor entitle the Client to any claim against LMP.

11.4 These Terms and Conditions shall also be terminated for general reasons established by law, and in particular for breach by the Client of their obligations thereunder. In the latter case, LMP reserves the right to terminate the relationship automatically and without prior notice.

11.5 LMP may also unilaterally terminate the agreement constituted by these Terms and Conditions without stating cause.

11.6 Termination for any reason shall result in the Client ceasing use of the Website and Platform.

11.7 Termination shall not entitle the Client to any form of compensation, except for damages caused by fraud or negligence as determined by a court or tribunal.

12. PROCESSING OF PERSONAL DATA

12.1 It is very important to LMP that the Client understands LMP's policy on personal data protection. LMP takes the utmost care in collecting personal and non-personal Client information. For a clear understanding of LMP's policies regarding personal and private information management, LMP recommends that the Client read its Privacy Policy and Cookie Policy.

12.2 Without prejudice to the above, the Client is informed that they may exercise, to the extent applicable, their rights of access, rectification or erasure, restriction of processing, objection, portability, and objection to automated individual decisions by contacting: Postal address: Calle San Narciso 4, 2ºB, Postal Code 28022, Madrid. Email: parker@letmepark.app

12.3 The Client is also informed that they have the right to file a complaint with the Spanish Data Protection Agency (AEPD) and/or the relevant Regional Supervisory Authority if they consider their rights to have been violated.

13. ASSIGNMENT

13.1 The parties expressly agree that the Client may not assign, transfer, or subrogate to third parties, or subcontract, any rights and obligations arising from these Terms and Conditions without LMP's express consent and authorization.

13.2 LMP may at any time assign, transfer, subrogate, or subcontract to third parties the rights and obligations arising from these Terms and Conditions, provided this does not affect the Client's rights or LMP's obligations under these Terms and Conditions.

14. REPRESENTATIONS, WARRANTIES, AND EXCLUSION OF LIABILITY

14.1 Liability for Services

I. The Services offered by LMP are exclusively informational in nature for Clients. Parking suggestions, Reservations, and/or Suggestions provided by LMP shall not under any circumstances be interpreted as placing LMP in the position of the Providers. LMP acts as intermediary and representative of the Client before the Providers.

II. LMP's Services are based on the accuracy and truthfulness of information provided by the Client and the Providers. LMP is therefore not responsible for inaccuracies or incompleteness of content due to the Client's or Provider's failure to provide truthful and accurate information.

14.2 Liability for Platform Operation

LMP assumes no responsibility for any contingency arising from use of the Website, Platform, or any other Service element. LMP shall not in any case be liable for:

I. Unavailability or inaccessibility of the Website, Platform, or Provider services.

II. Interruptions in Website or Platform operation or IT failures, telephone breakdowns, disconnections, delays, or blockages caused by deficiencies or overloads in telephone lines, data centers, the internet, or other electronic systems.

III. Errors or delays in Website or Platform access when entering data, slowness, or anomalies due to internet network problems, force majeure, or other unforeseeable circumstances outside LMP's good faith.

IV. Losses, damages, or harm of any kind arising from accessing and using the Website or Platform, including but not limited to those affecting computer systems or caused by viruses and/or cyberattacks.

V. Truthfulness, integrity, or currency of information not produced by LMP.

VI. Differences or inaccuracies on the Website or Platform due to the mobile device screen resolution or browser issues.

VII. Technical failures due to fortuitous causes or otherwise preventing normal service operation via the internet.

VIII. Other damages caused by third parties through unauthorized intrusions outside LMP's control.

14.3 The Client is solely responsible for the proper operation of their own systems and must prevent them from altering information or data stored in LMP's products, services, and systems. The Client shall bear full responsibility to LMP and third parties for any anomalies or losses in such data and/or information attributable to the Client.

14.4 LMP is not responsible for the malfunction of electronic communications services through which it provides the Service and access to the Website and Platform, including Provider services and systems.

14.5 The Client agrees not to take any action causing disproportionate or unnecessary saturation of the Website, Platform, Services, or LMP's systems or networks.

14.6 The Client agrees to comply with conditions communicated by LMP regarding Provider facilities, as well as Amazon Alexa and/or any other third-party Provider services required for LMP's Service to function properly. The Client agrees to hold LMP harmless from any liability, action, claim, and/or penalty arising from their conduct (by action or omission) in relation to LMP's Providers.

14.7 The Client agrees not to prevent normal operation of the Website, Platform, or any of its features through any means or practice that violates these Terms and Conditions. LMP may terminate the contractual relationship with the Client in such cases, without prejudice to any other actions LMP may take under applicable law.

14.8 LMP may at any time establish security measures and guidelines for the Client's access to and use of the Website and Platform, which must be complied with at all times; failure to do so may result in LMP blocking access to the Website and/or Platform.

14.9 The Client warrants that they know and will comply at all times with applicable legislation in relation to the Services available on the Website and Platform, exempting LMP from any liability in this regard.

14.10 LMP will use its best efforts to ensure the Service, Website, and Platform do not contain, and are not used to transmit, install, or publish, any viruses, malicious code, or other harmful programs. However, LMP does not guarantee and is not responsible for: (i) the inviolability of the Website and Platform or security measures adopted; (ii) the usefulness or performance of the Website and/or Platform; (iii) failures caused by attacks on third-party servers or technical or security failures preventing the Website and/or Platform from functioning; (iv) any technical failure that hinders, delays, or prevents correct operation of the Website and/or Platform; or (v) damages caused to oneself or third parties by any person who violates these Terms and Conditions, the rules and instructions on the Website and/or Platform, or the security systems thereof.

14.11 LMP declares that it has adopted all necessary measures within its capabilities and the state of the art to ensure the operation of the Website, Platform, and Service, and to prevent the existence and transmission of viruses and other harmful components.

14.12 If the Client becomes aware of any illegal, unlawful, or rights-infringing content, they must immediately notify LMP by email at parker@letmepark.app so that appropriate measures can be taken.

14.13 The Client guarantees compliance with all commitments assumed and shall hold LMP harmless from any judicial or extrajudicial third-party claim for any reason related to the rights and obligations arising from these Terms and Conditions.

14.14 The Website and Platform are provided 'as is,' without warranties of any kind, express or implied. Use of the Website, Platform, and any Service offered by LMP is at the Client's own risk.

14.15 LMP shall not be liable to the Client or third parties, whether directly or indirectly, for indirect and/or incidental damages of any nature or kind arising from these Terms and Conditions or in connection with the Website, Platform, and/or any product or service offered by LMP.

14.16 The Website and Platform may contain technical inaccuracies and typographical errors. LMP assumes no responsibility for such inaccuracies, errors, or omissions, and is under no obligation to honor information affected by such inaccuracies. LMP reserves the right to make changes, corrections, cancellations, and/or improvements to any information on the Website and Platform, and to the products and services described therein, at any time and without notice, even after confirmation of a transaction.

14.17 The Client agrees to hold harmless, indemnify, and defend without limitation LMP, its affiliates, directors, shareholders, officers, licensees, employees, and agents against any legal claims, charges, damages, costs, expenses, liabilities, and losses, including reasonable attorney's fees, arising from the Client's use of the Services, Website, Platform, and content uploaded, and/or any breach of any obligation contained in these Terms and Conditions.

14.18 LMP reserves the right to exercise all actions available to it, and to suspend, modify, restrict, or interrupt — temporarily or permanently — access, navigation, use, hosting, and/or downloading of content and/or use of the Website and Platform, with or without prior notice, for Clients who violate any provisions of these Terms and Conditions, without entitling the Client to claim any compensation.

14.19 LMP is not responsible in any way to any person or entity for any alleged harm caused by use or inability to use the Website or Platform, directly or indirectly, due to operational errors, force majeure, events outside LMP's control, or breach by the Client of their own obligations, including in a non-exhaustive manner: maintaining hardware and electrical systems in good condition, controlling access to the Website and Platform to prevent unauthorized or inexperienced manipulation, contracting periodic hardware and software maintenance services, preventing viruses and defective programs, work interruptions, and any other reasonably applicable preventive measures.

15. CUSTOMER SERVICE AND COMPLAINTS

15.1 / 15.2 Clients wishing to submit a complaint to LMP may do so by emailing parker@letmepark.app or by phone at (+34) 658 206 038. LMP's Customer Service hours are 09:00 to 18:00 (CET), Monday to Friday, except Spanish national holidays and regional holidays in the Community of Madrid.

15.3 LMP's Services include the management and handling of incidents at Provider parking facilities for which Reservations or automatic parking have been requested. LMP commits to assisting and representing the Client before parking infrastructure providers to resolve any conflicts or disputes, provided that:

a) The Client has not breached their essential obligations under these Terms and Conditions;

b) The Client has notified LMP as soon as possible via registered letter or equivalent means that allows evidence of sending, receipt, and content.

c) The Client has cooperated in good faith with LMP, providing all reasonable elements, information, and assistance necessary to defend both parties' interests.

To allow LMP to assist in managing the dispute, the Client must refrain from handling the dispute independently with the parking facility provider, without prejudice to the Client's rights under applicable law. If the Client does so, this clause shall be rendered void.

16. MISCELLANEOUS

16.1 LMP will pursue any breach of these Terms and Conditions and any improper use of its Website, Platform, and/or Service, exercising all civil and criminal actions available to it.

16.2 LMP may occasionally provide the Client with an RFID sticker, which must be placed on the upper interior of the vehicle's windshield, associated with the vehicle's license plate, and validated through LMP's internal system. This sticker serves to access certain car parks..

16.3 The car park may reserve the right of admission if it considers that the Client does not meet its usage conditions.

16.4 The Services are intended solely for Clients using light vehicles. Use of the Services by users of heavy vehicles constitutes a breach of these Terms and Conditions and entitles LMP to close the Client's user account if deemed appropriate.

16.5 A reservation or car park access is valid for the type of vehicle registered in LMP's system, without a trailer, roof rack, bicycle carrier, or any object that alters or modifies the vehicle's factory-set height, length, or width, and which does not occupy more than one space. The Client must check the maximum height permitted by the Provider.

16.6 LMP's failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver thereof, nor shall it exempt the Client from their obligations, unless LMP expressly acknowledges and agrees otherwise in writing.

16.7 LMP may modify these Terms and Conditions at any time, in which case the new version will be duly published. The applicable version shall be the one published at any given time. Continued use of LMP after a new version is published shall constitute acceptance of the new Terms and Conditions.

16.8 If any provision of these Terms and Conditions is declared null, inoperative, or unenforceable by public authorities or courts, the remaining Terms and Conditions shall remain in force as agreed. LMP commits to replacing the affected provision with one that most closely reflects the original intent.

16.9 These Terms and Conditions, the Privacy Policy, and the Cookie Policy constitute the entirety of the documents and agreements between LMP and the Client, replacing any prior contractual agreements and/or documents.

GOVERNING LAW AND JURISDICTION

17.1 These Terms and Conditions are governed by Spanish law. Any dispute will be subject to the exclusive jurisdiction of the Courts and Tribunals of the Client's domicile.

17.2 Where permitted by applicable law, the parties, expressly waiving their own jurisdiction, agree to submit any conflict or dispute to the exclusive jurisdiction of the Courts and Tribunals of Madrid (Capital).

17.3 EU citizen Clients shall at all times have the option of accessing the European Commission's online dispute resolution platform, accessible through this link.